Privacy Policy

1. Introduction

FixFinder SA (“FixFinder”, “we”, “us” or “our”) operates an online platform that helps customers discover and connect with service businesses and professionals across South Africa.

We respect your privacy and are committed to protecting the personal information you provide when using our website, services and directory.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

2. Information We Collect

Depending on how you use FixFinder SA, we may collect information including:

• Your name and surname.
• Email address and telephone number.
• Business name and business contact information.
• Business address and service areas.
• Services and categories associated with a business.
• Information submitted through enquiry forms.
• Account and login information.
• Membership and transaction information.
• Reviews, ratings and other information you voluntarily submit.
• Technical information such as IP address, browser type, device information and website usage data.

3. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

• Providing and operating the FixFinder SA platform.
• Creating and managing user accounts.
• Creating and displaying business listings.
• Connecting customers with relevant service businesses.
• Responding to enquiries and support requests.
• Processing memberships and payments.
• Improving our website, services and user experience.
• Communicating important service or account information.
• Sending marketing communications where permitted by applicable law or where you have provided appropriate consent.
• Preventing fraud, misuse and unauthorised activity.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share information where reasonably necessary to operate FixFinder SA, provide requested services, process transactions or comply with legal obligations.

This may include sharing information with:

• Service providers who assist us in operating our website and business.
• Payment and transaction service providers.
• Technology, hosting and website service providers.
• Communication providers where necessary to facilitate customer enquiries.
• Government authorities or regulators where disclosure is legally required.

5. Business Listings and Public Information

Businesses that create a listing on FixFinder SA understand that certain information is intended to be publicly visible.

Public listing information may include the business name, logo, description, services, service areas, business contact details, website, social media links, photographs, ratings and reviews.

Businesses are responsible for ensuring that the information they submit is accurate, lawful and appropriate for publication.

6. Cookies and Website Technologies

FixFinder SA may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve performance.

Cookies may also be used by certain third-party services integrated into our website, such as analytics, advertising or payment technologies.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore understand that online communications always carry some level of risk.

8. Your Privacy Rights

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Request further information about how your personal information is processed.

Requests should be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, enforce agreements or comply with legal obligations.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

10. Third-Party Websites

FixFinder SA may contain links to third-party websites, platforms or services. These third parties operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Information

FixFinder SA is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right or have concerns about how your personal information is handled, please contact FixFinder SA.